FIRST CALL FOR HELP – Case Manager
The mission of the Case Manager, First Call for Help, is to screen, interview, educate, schedule, and maintain client information and referral designed to link people in need with the appropriate agency or service which will alleviate that need. In this capacity, the Program Coordinator reports directly to the Executive Director of the Tiffin-Seneca United Way.
- This key holder position is the first to arrive daily. Serves as the front desk manager, greets walk-in clients and donors, and supply necessary information and referrals.
- Screen and log every call to ensure proper referral, intake or other services are provided.
- Schedules interviews with clients seeking assistance, ensuring, where applicable, that that their financial needs are properly documented. Requires the application of skillful pre-interviewing techniques to identify if additional services will be needed outside of the intake for example referring to a family case manager.
- Responsible for uploading documents, scanning, e-mailing, faxing, pledging, recording, and copying documents.
- Prepare donations such as food boxes or hygiene items for clients in need.
- In performing the services, may, where appropriate, serve as an advocate for the client with the resource agency.
- Works closely with several service providers and foundation such as National Machinery, St. Vincent DePaul and area churches for the purpose of screening applicants to their programs.
- During periods of heavy workload, assists the Office Manager in recording and verifying incoming contributions for payments on campaign pledges and other income.
- Assists office manager with basic office duties when all other daily obligations have been met. Example – Vacuum lobby area, disinfect chairs and common areas, restock copies, get mail.
Potential other outside activities:
Occasionally assist office staff with special events including some nights and weekends.
Monday – Friday
Hours 8:00 a.m. - 5:00 p.m.
Salary: TBD
